1) (affects WinXP or Win2000 or Windows NT computers only) Make sure you are logged into your computer as the "Administrator" or as a user that has the power to install software. (If your computer is Windows95 or Windows98 you can ignore this step.)

2) Click here to begin the download.

3) Within 10 seconds, your computer should ask you if you want to "save the file to disk". Say yes. If your computer hangs or shows garbage at this step, then you probably will have to click on the above link using your right mouse button and choose "Save link as..." or "Save target as..." from the menu.

4) At this point, most computers will bring up what is called a "file dialog box" asking you to choose a location to save the downloaded file. If your computer gets to this step, it's a good idea to choose a location you will be able to find later, such as your desktop.

5) After about 8 minutes via modem (or faster via high-speed internet) the download will complete. A file called "odbsupp" should appear in the location you selected in step 3. Open up what you downloaded (double click on it, or choose open if asked) and follow the instructions. Note that in the next to last step, when it asks you to "click on this button" to perform the installation, it is actually referring to the large square graphic to the left of the text.

6) When the installation program has completed, restart ODB by clicking on the Organizers Database icon on your desktop. If you can get through all 4 steps of the Setup wizard, and the ODB main screen appears, then database support is installed. Otherwise, keep reading.

Note 1: On machines that have an unusual or mismatched set of "database support files," ODB will still not work even after you use the database driver installer. For now it is ok for you to contact us for help (be sure to write down the specific error message that you received. ). We will be compiling a list of "fixes" that work and posting them here.

In some cases it is possible to fix this problem by determining which files have incorrect dates, and then "moving them out of the way" so that the database installer will install the correct files. This should be attempted only by an experienced computer technician, or with the assistance of an ODB support technician (assuming that you have signed up for support).

Please be advised that modifications to the files listed below can interfere with the proper operation of your computer. So if your "technician" is not sure please have them email us before making modifications, to ensure that nothing will go wrong.

The files in question are located in your Windows System folder, except for the files beginning with DAO, which will be located at:
C:\Program Files\Common Files\Microsoft Shared\DAO

Here are the files that the ODB database support installer tries to install:

MSJet35.dll, version 3.51.3328.0, dated 10/29/99
MSJINT35.DLL, version 3.50.3602.5, dated 1/13/97
MSJTER35.DLL, version 3.50.3602.5, dated 12/2/96
MSRD2X35.DLL, version 3.50.3602.5, dated 12/2/96
msrepl35.dll, version 3.51.3225.0, dated 8/25/99
VBAJET32.DLL, version 5.0.0.7122, dated 1/22/97
vbar332.dll, version 3.0.0.6908, dated 1/11/97
DAO2535.TLB, dated 4/8/98
dao350.dll, version 3.51.1608.0, dated 4/8/98


Note: in some situations our support team might recommend that you install a version of Microsoft Data Access Components (MDAC), usually version 2.5. The MDAC downloads are accessible here:
http://msdn.microsoft.com/data

Note 2: If your browser fills up with garbage or hangs when you click on the link in step 1, you should instead right-click on the link and choose the option labeled "Save link to Disk..." or "Save target as...". Then when asked for the location to save the file, specify the desktop so that the file will be easy to find after it is downloaded.

Note 3: If you need the installer in Zip format because you have a firewall that prevents the download of ".exe" files, you can get that here. Open the zip file, and then run the .exe file inside it.